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This is why I stayed with EE

Stupot81
Contributor
Contributor

‎26-08-2019 07:35 PM

I brought the note 10 plus 5G on friday and discovered a fault with a dead pixel. I went back the the ee store and the staff did a straight swap for a new one. 

Customer service is A1 

 

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎26-08-2019 10:13 PM

@Stupot81 

 

Great, but it also helps that you have the Consumer Rights Act 2015 on your side.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Katie_B
EE Community Support Team

‎27-08-2019 11:44 AM

Hi @Stupot81. 

 

Thanks so much for coming to the community and letting us know about your great experience. 

 

I hope you are enjoying your new phone, 

 

Katie 🙂

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