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Texts to EE not delivered

GeneHunt
Investigator
Investigator

‎04-08-2021 01:30 PM

I'm having problems with my smart hub wifi, the broadband is fine for all wired devices :- iMac, PS5, Sky, but anything wireless like iPad & iPhone (there's only 2 connected to wifi) takes an absolute age to connect if at all, if I turn wifi off and use 4G everything works fine, apps load and the internet connects like I expect it to.

I've still got EE BB but had to change my phone supplier because of not getting a signal in my new place of work, (I put up with it for 3 years, but enough was enough).

And now when I call support, they text me back from 60071, I can't reply as every text immediatly comes back "not delivered". 

Is there another phone number to contact EE on that I've missed?

 

0 Helpful
10 REPLIES 10
Mustrum
EE Community Star
EE Community Star
In response to bristolian

‎04-08-2021 05:47 PM

@GeneHunt glad you got your Wi-Fi sorted - as it happens I got a new Smart Hub this morning and was checking the Mode options - I don't like the way you are no longer able to split bands, or control which band devices connect to. So it went back in the box, and I will continue to use my Netgear!!

 

Not sure if there is a short code solution however, I just noticed a number of Sky Mobile subscribers having issues with short codes. I looked but could not find an alternative long number. I just tried a text to that number, and it did appear to work from my O2 phone, although they did say I had not included the correct information/format.