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Terrible mobile data speeds after upgrading

Masoone
Visitor

‎01-05-2021 10:49 PM

I previously had an IPhone XS with 4g on the EE network and it was great. I could connect my PS4 to it and get 30mb/s download and it rearly dropped down to 3g around the house.

 

I recently upgraded to the IPhone 12 Pro Max with 5G on the EE network and it’s not great. In the exact same house and room I can connect my PS4 to it and only get 8mb/s download. Plus even when my phone says I’m getting 5G it struggles to load up a new page on safari. I struggle getting 4G in my house now let alone 5G.

 

somehow this upgrade has made my mobile data signal and strength dramatically worse.

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎01-05-2021 11:58 PM

@Masoone I’m assuming you have you tried changing the settings within Settings>Mobile Data>Mobile Data Options>Voice & Data ?   Try just having it set to 4G only then restart the device.   It might even be worth trying a network reset on the device.  

 Also try the settings in data mode.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.