Switching to SIM only after minimum contract period

[clonzana]

My partner’s SIM + phone minimum contract length is soon to be reached, and she is looking to switch to a SIM only plan following this. 

She also has an NHS discount which I’m aware can only be applied online.

In terms of navigating this transition from SIM + phone plan —> SIM only plan with NHS discount, is this feasible, and if so, how should we proceed about doing this? Thanks. 

[bristolian · Accepted solution]

Hi @clonzana 

There's 2 ways you can go about this..

1: Login to your myEE online account and choose the options for "upgrade now" and choose whatever SIM-only plan you want. The "upgrade" terminology is arguably misleading here.

2: Call EE C/S on 150 from your mobile, and ask the agent for a change of payment plan - and explain which SIM-only plan you want.

[clonzana]

Thanks. However- will both of these solutions take into account the NHS discount?

[Leanne_T]

Hi @clonzana

Thanks for posting 🙂

The perk discount can be given over the phone, online or in an EE Store for eligible plans. 

Leanne.