So i got my PAC code from my old 3 PAYG sim card and entered it to switch numbers. Today I received the text from EE saying the switching has been completed. However when you call the number (old 3 number on new sim) it goes directly to EE voicemail. We have signal here all ok.
I have looked through the settings, I'm not sure what else I can do. It's a Samsung Galaxy A51 dual sim phone.
The phone calls don't go through. The person that calls the new number (new transferred 3 network number) cant get through and it goes straight to EE voicemail. Which shows that the number has been switched but there is a problem with calls.
I wonder if this helps, we are currently in Spain and roaming is on.
We did it last Thursday and today we received an SMS confirming the process is complete, however the calls don't work, you cant call from the sim and no one can call the new number (3 network old number), it goes straight to voice mail.
We also restarted the phone many time and even tried different device
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Is your phone able to connect to a mobile network wherever you are?
That will potentially be at the root of your issues. No mobile network equals no calls, texts or mobile data. Resolve that issue, and at the very least you can make & receive calls.
Porting may already be resolved and you don't realise it, or it may be separate issue.
In that case, your port-in is at least one working day late and isn't complete.
You'll need to call EE C/S to progress it, they will have access to your account and can check if there are any outstanding issues. Calling them from within the EU is free - see calling EE from abroad
