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Restore/update

RichQ
Explorer

‎21-09-2020 04:53 PM

Had issue with call announcing on iphone SE2020. Contacted Apple help. Was advised restore/ update. For 5 hours so far, the Apple logo appears for approx 15secs, then is off for 8 or 9 before logo reappears again. Seems like it’s in some sort of loop.

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎21-09-2020 05:21 PM

@RichQ   You’re device is in a boot loop.  You’ll need to try a force restart and if that doesn’t work you’ll need to do a DFU restore via a PC with iTunes on it.   Please have a read of THIS on how to do both of these 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
chistery
EE Community Star
EE Community Star

‎21-09-2020 05:21 PM

Hi @RichQ 

 

Sounds like it's stuck in a boot loop. Do you have access to a PC with iTunes on it and can follow the instructions here?

 

https://support.apple.com/en-us/HT201412 

 

Any issues, let us know and we'll see what we can suggest!

RichQ
Explorer
In response to chistery

‎21-09-2020 05:23 PM

Hi Chistery. Seems to be going through ok now. Many thanks.

Sent from my iPad
0 Helpful