Still waiting on my new IPad Pro. I placed the order online on the 07 November.

[Jon_K]

Hi @Sherrif

Welcome to the community 🙂

Do you have an order number starting with 00?

You can track your order in our order tracker.

Jon​​​​​​​

[Sherrif]

Hi Jon,

My order starts with xkn, the order tracker states order confirmed but no estimated delivery date.

cheers

Joe

[Leanne_T]

Hi @Sherrif

Thanks for coming back to us.

If you give our customer service team a call they will be able to check your order and give you an update on the delivery of your iPad Pro.

Let me know how you get on 🙂

Leanne.

[Sherrif]

@Leanne_T Spoke with web sales team, there seems to be an glitch in the system which has stopped my order progressing. 

It has been passed on to a manager to fix and advised it may take 2-3days to sort out. 

I will update when I hear more. 

[Leanne_T]

Hi @Sherrif

I am very sorry to hear this.

Hope this is resolved quickly for you.

Leanne.

[Sherrif]

@Leanne_T So a week has passed and no contact regarding my confirmed order from the 07 Nov. 

Contacted the Web Sales team yesterday for an update, very apologetic - they are still trying to resolve the issue. I have been given a free month, which is great but I really want some communication on when my order will for filled as it is to be a Christmas present. 

I am being very patient but it can only last so long! 

[Jon_K]

Thanks for the update @Sherrif.

The team you contacted will be the best people to be able to keep you updated.

Fingers crossed this is resolved as soon as possible.

Jon