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Still waiting for my upgrade phone iPhone 12 pro

Charlottepris1
Investigator
Investigator

‎01-12-2020 03:52 PM

I ordered my iPhone 12 pro 128gb in blue on Saturday 7th November and i was told on the phone it will be with me within 3 weeks, well it was 3 weeks this saturday gone and still no phone. I just get an update once a week saying my order is on track or my order is coming soon.

 

Really getting inpatient now as my current contract has finished and I'm going to be left without a phone to use.

 

How much longer do i have to wait ?? 

0 Helpful
19 REPLIES 19
captainXD
Visitor

‎09-12-2020 01:08 AM

If you got your phone directly from apple EE or any other TRUSTED online store, it should arrive soon. However, if you got it from somewhere like eBay or a 3rd party store, it may be wise to return it if you have used PayPal. I recommend you wait one week because COVID has affected some mail services and if still nothing, you should return it and order it from EE or direct from apple.

0 Helpful
CraigT77
Established Contributor
Established Contributor
In response to captainXD

‎09-12-2020 01:14 AM

I've upgraded directly with EE.

0 Helpful
AmyBollam-95
Contributor
Contributor
In response to CraigT77

‎09-12-2020 06:07 AM

Just checked mine, as it was also due between the 9th-14th and it has gone back to awaiting delivery. 

0 Helpful
Fennjade
Contributor
Contributor
In response to CraigT77

‎09-12-2020 06:51 AM

@CraigT77 @This happened to me too!!
So annoying now!!

0 Helpful
CraigT77
Established Contributor
Established Contributor
In response to Fennjade

‎09-12-2020 05:09 PM

Well things have changed quickly for me today! Took a call off EE this morning to say that my phone was now in and ready to despatch to DPD. This afternoon I've had notification from DPD that they will deliver to me tomorrow! After 35 days waiting it looks like I'm finally getting mine!

0 Helpful
AmyBollam-95
Contributor
Contributor
In response to CraigT77

‎09-12-2020 05:16 PM

I’m going to ring them, 6 weeks I’ve been waiting

Fennjade
Contributor
Contributor
In response to CraigT77

‎09-12-2020 05:42 PM

I'm happy you have a delivery date!
I really hope mine comes. but 35 days for me is next Friday. I really hope it comes before Christmas!

0 Helpful
AmyBollam-95
Contributor
Contributor
In response to Fennjade

‎09-12-2020 07:53 PM

Do you know if you need I’d to get the order? If so what do they except??

0 Helpful
Hthomas12_
Explorer

‎09-12-2020 08:27 PM

I ordered mine on the 8th and got told 14 days then 21 then 28 and last time I called no one could tell me an approximate date for delivery. I understand it’s not the person on the other lines fault but this is a very long time to wait... 

0 Helpful
AmyBollam-95
Contributor
Contributor
In response to Hthomas12_

‎09-12-2020 08:28 PM

I rang up today they’ve cancelled my order and ordered a different colour and is arriving by Friday. 

0 Helpful