keep my number

eileen10 · ‎09-12-2020

I've got a PAYG phone without a online account, the sim card is damaged and I have been posted a replacement I have tried to do PAC and STAC from my new number to keep my old no but obviously I think this needs to be the other way around. short of visting a shop or phoning is there any advice anyone can give

thanks in advance

XRaySpeX · ‎09-12-2020

@eileen10 : If you ordered a replacement SIM you have the same no. You should be able to text PAC or STAC from any no as long as you have only 1 no. under you a/c. Otherwise you need to phone CS for your PAC or STAC.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎09-12-2020

@eileen10 : If you ordered a replacement SIM you have the same no. You should be able to text PAC or STAC from any no as long as you have only 1 no. under you a/c. Otherwise you need to phone CS for your PAC or STAC.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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keep my number