Still no order / update

[Louisek194]

Is anyone experiencing a delay in order shipments? I ordered a Samsung Galaxy watch on Wednesday morning, it was in stock and said it would be dispatched within a day but I haven’t had any email to say it’s been dispatched yet and the tracking code provided in the email comes up with an error message. 

[MNye]

Snap - ordered mine a whole week ago now, still nothing.

[Louisek194]

That’s annoying - I tried ringing 150 but was on hold for too long. I expect I’ll be waiting a bit longer for mine then.. 

[James_B]

Hi @MNye and @Louisek194,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care to check the status of your orders.

Thanks

James

[Louisek194]

Thanks James 😊 I will 

[MNye]

I tried I'm afraid, cannot get through.

[James_B]

Hi @MNye,

Have you tried chatting with Customer Care online via our get in touch page?

Thanks

James

[MNye]

Managed to speak to someone and the order had not gone through or something, even though I had a confirmation.

[James_B]

Hi @MNye,

Did they complete your order for you?

Thanks

James

[MNye]

they offered but I cancelled and purchased it elsewhere last night.

thanks for your help James.