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Starting EE account

Ash_er
Visitor

‎27-10-2021 08:33 AM

Hi there! I'm trying to buy a phone in contract with sim from EE; it's my first time as their customer. I've had a meeting in one of the stores and I was told that to move my number to EE I need to have their sim card, which I would get when I buy the phone. However, whenever I log in and try to choose phone to buy the website asks me to link my EE mobile or broadband. Obviously, I don't have any of those yet, as I'm just trying to get my first mobile from EE. Any idea how could I try purchasing the phone with the plan or maybe who I should contact to help me solve this problem? Screenshot 2021-10-27 at 08.30.24.png

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎27-10-2021 08:59 AM

Just don't log in (or do log out) before going to the EE Shop. You have no mobile no. on your a/c yet.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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