Spend limit reached

[Gumboor_9]

Keeps telling me spend limits have been reached when I have no outstanding debts called ee multiple and they have not helped anyone have any suggestions?

[Leanne_T]

Morning @Gumboor_9

Thanks for coming to the community. 

If you log in to My EE and then go to Manage My Device and Spend Caps, do you have a spend cap set up? if so, do you have the option to change your spend cap?

Speak soon 🙂

Leanne.

[Gumboor_9]

I have no spend cap as I removed it and the people on the phone keep telling there is no problem our end but still can’t make purchases ?

[Leanne_T]

Hi @Gumboor_9

Thanks for coming back to me. 

What are you trying to purchase? 

Thanks 🙂

Leanne.

[Gumboor_9]

I am trying to purchase a subscription to Spotify and a gaming purchase neither working

[Leanne_T]

Thanks @Gumboor_9

I've sent you a private message on here for some extra details. 

Speak soon 🙂

Leanne.