Cap

[Chapelgreen77]

Hi.

I have a cap limit of £5 on my phone, but my son has been able to spend £50 on texts as extra charges, was my cap not in place? I have just checked and it says £5 cap, so how has this happened please?

[Leanne_T]

Hi there @Chapelgreen77

Thanks for coming to the community. 

Are the texts to a chargeable short code? 

You can view charges that aren't restricted in our How do I set up and manage Spend Cap? Help page. 

Thanks. 

Leanne.