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herbalife45
Explorer

‎28-10-2021 06:30 PM

I would try to change my card details so I can continue using my pack but when I try to access my account I get errors both from the mobile app and pc. I am trying to contact ee support for 30 mins from live chat and from the call center. I saw many entries regarding this issue it is unbelievable they still have not fixed it.  I can't use my phone because my pack expired and I can't buy a new pack. I started to regret using EE.

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎29-10-2021 12:47 AM

@herbalife45 : Try using Fast Top Up online with a UK bank card. You don't need a registered card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP