Smart tv wont connect to 4G dongle

[DulwichRed]

I have now tried two different and new smart TV's in my caravan without success.

My 4G dongle connects well to phones, tablets and laptops, but whilst my TV can recognise it, once I put in the password it simply wont connect. 

These were both new out of the box TV's, different makes, but the problem was exactly the same. Which suggests something wrong with the dongle. I get a consistent and pretty strong mobile signal on the dongle too.

Any ideas? How can I get this to work please?

Btw the password is correct.

[Northerner]

Hi @DulwichRed 

What dongle and TV do you have? 

Have you received any error message from the TV? 

Have you tried resetting the TV (if you had it connected to another network in the past) 

Thanks

[XRaySpeX]

How do you feed the WiFi pwd to the TV?

[DulwichRed]

Through the on screen keyboard on the tvSent from my Samsung Galaxy smartphone.

[DulwichRed]

Both TVs I've tried are new and out of the box.Both have failed to connect after I put in the wifi password.First  tv I tried was a JVC, second is a Toshiba. Problem exactly the same with each one.Am using the EE 4GEE Wifi mini.Any ideas gratefully received please.Sent from my Samsung Galaxy smartphone.

[XRaySpeX]

---

@DulwichRed wrote:
Through the on screen keyboard

Does that mean it's a touchscreen  or are you driving the on-screen keyboard from a remote control?

With such keypads you need to be careful not to mix up upper & lower case and some don't always cater for all the special chars in the pwd.

[DulwichRed]

Hi, using the remote to enter the password. I've tried c 30 times and am very sure I've not made a typo or shift key mistake.Sent from my Samsung Galaxy smartphone.

[XRaySpeX]

Does the mobile router provide 2 SSIDs, each on the 2,4GHz & the 5GHz bands? Have you tried both of them for connecting the TV?

[DulwichRed]

Tbh, I'm not sure it's just the little yellow EE mini box only switch/button I can see is an on/off one. Sent from my Samsung Galaxy smartphone.

[XRaySpeX]

It's not a switch. SSIDs are the network names the TV sees. Are there 2 of them from this router?