I got a sim card off you 2 weeks ago, worked for one day and then could not make or receive calls or messages. Called your customer service who after 30 minutes told me I had a faulty sim card. The solution was to send me a new sim card. When trying to register the new sim card it said I needed to get a pin code to my old sim card which obviously I cannot receive as I cannot get messages. It has been over 2 weeks and it is affecting my job having no phone. I have sent you a complaint message last week but you never replied and also I was referred to get this sim card and neither of us got the Amazon voucher you promised. Either give me a sim card that works or send me my money back, 2 weeks without a phone is not acceptable.
Sorry to hear this, unfortunately this public web forum doesn't have access to your specific account to be able to advise further, you will need to discuss your situation with EE C/S
You can contact EE on 0800 0798586 which is a free call from any UK phone.
