Sim not activated after 24 hours

[Ry4n_149]

Hello,

I recently upgraded to an iPhone 12, got a new sim and followed the process to activate it. It's been over 24 hours and my sim still isn't active - any suggestions?

Cheers,

Ryan

[bristolian]

Hello @Ry4n_149 

Is your old SIM still working? If it is, and it fits your new phone, just use that.

[Ry4n_149]

Hello @bristolian 

Unfortunately it's not, tried it in both my old and new phone, that's deactivated due to going through the process of activating this one.

[James_B]

Hi @Ry4n_149,

Welcome to the EE Community. 🙂

Did you activate your new SIM at myaccount.ee.co.uk/app/activate-sim?

James

[Ry4n_149]

Hi @James_B 

Thank you!

I did yes, still not working.

[James_B]

Are you in the UK @Ry4n_149?

When did you fill out the sim swap form?

James

[Ry4n_149]

I'm in the UK @James_B and I filled it out about 2pm yesterday.

Cheers.

[Ry4n_149 · Accepted solution]

All sorted @James_B 

Rang up and I actually input the Sim serial no. wrong. All sorted now!

Cheers.

[James_B]

Glad you got it sorted @Ry4n_149 🙂

Thanks for letting us know.

James