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Community Activity
Openreach fiber checker wrong
I've been trying to get full fiber for over a year and on the fiber checker it shows not available I live in a block of six flats and two of my neighbors have full fiber and all I get from openreach they need landlord permission can anyone help me wi...
Flashing orange light no internet
Have had 1 engineer appointment so far on 2nd July for a home visit after losing internet on 26th June.Was told after the visit, the issue is outside the property. Though im still abit worried its about 60% likely. Just wish I knew more about the is...
I can't authenticate via mobile as no sim active
New ohine and sim being delivered tomorrow but need 4 digit dpd pin to accept. Ee have disconnected my current sim so I have not received a pin from dpd and can't access on app because I can't authenticate via mobile as no sim active. Please help
Data services degraded for almost a week
My mobile internet speeds have gone down from around 950Mbps to 1.5Mbps since Monday. The original repair time (on the app) was 16 hours. That deadline has come and gone. The app status checker now does not even provide a repair time estimate.It is i...
Resolved! How to contact EE via email
Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles! Please note we are already aware of dialing 150 of...
Resolved! XKO number
Any help would be much appreciated. the “xko” order number I have been issued isn’t working. It keeps saying that it’s “timed out”, yet I’ve not used it. I cancelled my previous contract with o2 so dpd can’t contact me with a tracking number either. ...
Resolved! Unhappy Bunny
Hi everyone,Was having a few problems with my mobile broadband. Went near enough 2 weeks without. Contacted EE, equipment was collected for repair. When speaking to advisor was told credit will be added as I didn’t have service. Equipment sent back a...
Security
Hii I was recently a victim of fraud where there was a data breach with EE. EE are now advising me the fraudster passed security by providing just my name address and bank account number. Details that many folk have. I just wonder how customers of EE...
Replacement sim activation without old sim/phone
I’ve got my new sim but don’t have the old sim or handset what should I do?
Going abroad
Hi I’m going to France Spain & Portugal for 3 weeks on the 6th July & just wanted to check my usage & roaming & if I am fully covered?
