Sim cards
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04-07-2020 02:35 PM
Hi I have a sim in my apple phone which works at 4 G I also have a sim in my 4G Wi-Fi. I have been getting lots of problems with speed on my Wi-Fi, I have taken the sim out and put it in my phone and it is only registering at 3 G!
so my 4G mi Wi-Fi is really 3G. Any suggestions why this is?
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04-07-2020 04:22 PM - edited 04-07-2020 04:26 PM
Hi @rosymac1
Thanks for coming to the community.
Do you have 4G enabled in your iPhone settings?
You can check this in Settings > Mobile Data > Voice and Data.
If so, and your phone SIM works with 4G showing, it may be the SIM card, you can give us a call on 150 and we will see if you need a new SIM card sent for the WiFi device.
Thanks 🙂
Leanne.
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04-07-2020 04:22 PM - edited 04-07-2020 04:26 PM
Hi @rosymac1
Thanks for coming to the community.
Do you have 4G enabled in your iPhone settings?
You can check this in Settings > Mobile Data > Voice and Data.
If so, and your phone SIM works with 4G showing, it may be the SIM card, you can give us a call on 150 and we will see if you need a new SIM card sent for the WiFi device.
Thanks 🙂
Leanne.
