New phone: SIM not recognised

[Belay]

Hi,

My phone screen went black and I can't use my old phone so i bought another phone and the SIM card was recognised at first for an hour. The phone now doesn't recognise there is a SIM inserted. 

Please can someone help?

[Northerner]

Hi @Belay 

Are you on PAYG or pay monthly contract?

Where did you buy the phone? 

Thanks

[Belay]

Hi,

I'm pay monthly and bought the phone from argos last night.

[Leanne_T]

Hi @Belay

Thanks for coming to the community.

What phone have you purchased?

Have you tried restarting the phone?

Leanne.

[Belay · Accepted solution]

It's a Huawei P30 Pro.

sooooooo........I realised the sim holder is double sided and can take a sim on one side and a Huawei micro memory card on the other. 

I....errr...had the sim in the wrong side.

To be fair the writing is TINY.

Any way. All sorted now thanks.

[Leanne_T]

Easily done @Belay

Happy to hear you are all sorted 🙂

Have a lovely weekend.

Leanne.