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Sim card

StephLeighKoch
Investigator
Investigator

‎20-01-2021 04:41 PM

I have just upgraded my phone so passing my Huawei mate 20 Pro to my daughter who has a sim only contract but it won't register in the phone. I remember this happening when I upgraded to the Huawei from Samsung S7 & had to get new sim sent out so wondering how I do this as would like to keep her number the same.

Many thanks

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎20-01-2021 04:51 PM

Hi @StephLeighKoch 


Can you elaborate on what you mean by "it won't register in the phone".

 

If this is an EE SIM in an ex-EE (or unlocked) phone, there is no reason it shouldn't work.

 

If you can explain what's happening, or if you're getting any error messages, someone on the community can probably advise further.

0 Helpful
StephLeighKoch
Investigator
Investigator
In response to bristolian

‎20-01-2021 05:09 PM

When I've put sim card into Huawei it won't recognise it just keeps symbol of no sim but works fine in a Nokia & Samsung phones

0 Helpful
StephLeighKoch
Investigator
Investigator
In response to StephLeighKoch

‎20-01-2021 05:10 PM

It is a EE sim on an EE phone

0 Helpful
Jon_K
Former EE Employee
In response to StephLeighKoch

‎21-01-2021 08:00 AM

Hi @StephLeighKoch.

 

Is the SIM card definitely in the phone the correct way?

 

Have you tried cleaning it, then restarting the phone?

 

Jon

0 Helpful