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Sim card no longer works

kicker02
Explorer

‎18-02-2021 02:29 PM

Hi I have a contract sim is about a year and a half old and the sim has stopped working, its been intermittent for a few weeks but today finally stopped working, Usually pulling the sim out giving it a rub and or restarting the phone fixes it but doesnt help this time. Also factory reset the phone.

 

stores arent open for me to get an appointment and I cant call since the sim doesnt work

3 REPLIES 3
kicker02
Explorer

‎18-02-2021 02:33 PM

I got it, just hard to order a new sim couldnt find it on the site but googled it and it popped up https://myaccount.ee.co.uk/app/order-sim

James_B
EE Community Manager
EE Community Manager
In response to kicker02

‎18-02-2021 02:55 PM

Glad you got it sorted @kicker02

 

Thanks for visiting the EE Community. 🙂

 

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to kicker02

‎18-02-2021 04:18 PM

That form isn't for faulty SIMs; only for new phones where old SIM doesn't fit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful