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Sim activation

Mikey112
Visitor

I was sent a new sim with my upgraded phone but the new sim has still not been activated after 24 hours, so now I don’t have any connection when I leave my house as both seem to not be working now 

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @Mikey112 ,

 

Welcome to the community,

 

You do not need to use the new SIM card, you can use your old SIM card if it still works, EE often send a new one out, just in case there is a problem, the original one should still work, hope this helps.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @Mikey112 ,

 

Welcome to the community,

 

You do not need to use the new SIM card, you can use your old SIM card if it still works, EE often send a new one out, just in case there is a problem, the original one should still work, hope this helps.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.