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Sim Card not working/being read?

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PCanon
Explorer

‎13-08-2020 11:03 AM

Hi,

 

I have recently got the new Model:B625-261 router and it worked great and I had no issues, but starting my computer up today and it says "No SIM card is inserted into the device. Please insert a SIM card and restart the device, then try again." even though the router has not been opened/moved or even touched since the previous day when it was working.

 

I have removed the sim card and placed it back in and restarted the router multiple times before removing the sim card and afterwards to no success. I currently have no internet because of this and so need a solution as soon as possible.

 

Many Thanks 

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1 SOLUTION

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Chris_B
EE Community Star
EE Community Star

‎13-08-2020 11:53 AM

@PCanon  Try cleaning the sim with a damp cloth and make sure it’s dry before you put it back on the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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2 REPLIES 2
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Chris_B
EE Community Star
EE Community Star

‎13-08-2020 11:53 AM

@PCanon  Try cleaning the sim with a damp cloth and make sure it’s dry before you put it back on the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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PCanon
Explorer
In response to Chris_B

‎13-08-2020 12:28 PM

This worked a treat!

 

Thanks very much!

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