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26-10-2021 05:55 PM
I have no issues login into my account but when I try to log into the store to try and add a Samsung watch to my account I am unable to login to the store
27-10-2021 07:50 AM
Hi @ali0809
Welcome to the community.
What happens when you log into your account and then go to My Store?
Chris
27-10-2021 09:09 AM
It says I need to log into my account which I do then it says unfortunately we are unable to log you in
27-10-2021 09:23 AM
Could you try doing it on a different device or browser please, @ali0809?
27-10-2021 11:31 AM
I’ve tried on both browsers on my phone and on my laptop and I’m having the same issue. I have no issue login into my eye account though just the shop
27-10-2021 11:56 AM
OK, thanks, @ali0809
You should be able to log in, browse the shop and add anything that you're eligible for.
I'd recommend speaking to our technical support team so they can look into this for you.
Let us know how you get on.
