Settings required to enable an EE Package-Apple Watch to make and receive Calls?

[Gelphyn1]

I have an Apple Cellular Watch purchased as part of an EE Package to independently make and receive telephone calls.

After purchase it was set up and I was able to leave my iPhone at home and rely on communications via my Apple Watch.

I did receive calls when cycling in a 15 mile radius of my home. I did make calls, i.e., calling back after missing a call within 1 to 2 miles of my house. Conversation has been possible after boarding a Bus.

I followed a 'trend' that promoted switching to 'Calling viaWi-Fi', never giving the implications a thought.

Recently the matter was brought to light when I was on the perimeter of my house Wi- Fi, a few Metres away from the building where the conversation promptly broke up and then failed completely.

Ditching Wi-Fi Calling should, seemingly, reinstate the ability to make and receive calls?

Unfortunately this is not the case.

Outside away from the house I can call my Son and we can converse.

He can call me and I answer but he cannot hear me on his Galaxy phone.

Having checked the Settings I have run out of ideas on what to try next.

I simply want to be able to make and receive calls when out and about without my iPhone.

Any helpful input will be most welcome. Thank you.

[Gelphyn1 · Accepted solution]

I rang 150 at approximately 09:30 this morning and jumped in quick with a Link to this Thread.

After appraising the information there was no hesitation in commencing the UnPair and RePair process. This time ensuring that REMOVE the Data Plan was executed to enable one to be ADDED when directed to do so by on screen instructions. But this was not a normal situation.

I REMOVED the Data Plan [remembering it was non existent and that no Data Plan existed in my Account], the latter was resolved by the Agent.

Compared to my original setting up of this system this experience was really easy, just click the buttons to take you in the correct direction of travel.

If you are wondering what happened to my absent Data Plan it seems that it was not used/not being used and was removed/deleted/or? This could be because of the Coronavirus Lockdown I had seldom moved out of my home Wi-Fi range.

A quick call using the Watch to request a callback from my Daughter confirmed the ability to make and receive a call remote from house and iPhone. Later a call to my Son, and his subsequent callback enabled me to fully relax.

A BIG THANK YOU is due to all who have assisted to resolve my problem.

The Chat System + 150 Calls, supported by the TGs, are a perfectly matched pair of Troubleshooters.

Choose to Speak or Type knowing that you will be on a Winner.