Set up password for new pay as you go SIM account

[blabalottie]

I recently changed my monthly plan to a pay as you go and I've been told I need to set up a new password. I am currently not able to call the customer services line so have been told to ask here if one could be set up for me.

Thanks very much in advance

[Chris_B]

@blabalottie  As it’s account related no one here can help with this as there is no access to customer accounts from here. Only customer services can help you with this

[blabalottie]

Thanks Chris. Customer services told me to ask on here though?

[Leanne_T]

Hi @blabalottie

Thanks for coming to the community. 

Are you looking to change the password for your My EE account, or the password you use for calling us on 150? 

Thanks 🙂

Leanne.

[blabalottie]

Hi Leanne 🙂

I need to set up a password for calling customer services.

Thanks very much

[James_B]

Hi @blabalottie,

Our Customer Care Team will be happy to set up your account password if you get in touch.

Thanks

James

[blabalottie]

Thanks James. I'm unable to call 150 at the moment because the SIM is not activated. So I unfortunately can't call customer services that's the issue, and I assume why they told me to ask on the EE community.

[James_B]

Hi @blabalottie,

To activate your SIM, just make a call or send a text.

Thanks

James

[blabalottie]

I'm not in the UK at the moment and won't be returning until September therefore I can't activate my SIM which is why I'm trying to do it through Customer Services.

My mum is in the UK and called for me and was told that I should ask the EE community to set me up a password so she could deal with it for me.

Thanks

[James_B]

Hi @blabalottie,

Sorry, we can't access your account via the community.

You can call Customer Care from abroad on +44 (0) 7953 966 250.

Hope this helps.

James