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Set up mobile data, Apple Watch Series 7

ljm685
Explorer

I recently joined EE with my iPhone 13 Pro Max and watch series 7 bought from apple. I purchased a pay monthly SIM only deal. This has been set up as esim, phone works fine but when I go into the Apple Watch app and try to set up a data plan I get this error in the watch app itself.

 

I contacted support who said “try again in a few hours and call back”….

 

I have tried on 4g, WiFi etc to reach the landing page but still get the same error?

 

any ideas?

 

7BC53F93-D9F8-46A5-9968-396040D3FA96.jpeg

 

2 REPLIES 2
ljm685
Explorer

The error I get is “connection to the server lost” when clicking set up mobile data plan in the watch app

Katie_B
EE Community Support Team

Hello @ljm685

 

Thanks for coming to the community. 

 

Since your last post are you still experiencing this error?

 

Speak soon, 

 

Katie 🙂