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Service stopped working

Lyllah
Visitor

‎05-11-2021 11:59 AM

Hi there - I have an Iphone11 and have been using my EE data/calls/texts for the last few weeks. Suddenly it stopped working and I have no service anywhere.. It began as no data, then no service. I have 20GB of data left so this isn't the issue.. I've tried restarting my phone etc and nothing is working. please help

0 Helpful
2 REPLIES 2
mikeliuk
Ace Contributor
Ace Contributor

‎05-11-2021 12:11 PM

Hi @Lyllah ,

 

Are you able to borrow a phone unlocked for EE SIMs for the SIM to be tested in?

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
XRaySpeX
Grand Master
Grand Master

‎05-11-2021 02:27 PM

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)