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Sent PAC but no transfer yet

JohnHeaton
Explorer

‎14-05-2020 08:48 AM

On Sunday, I got my PAC code from Virgin (where the number that I want is) and sent it to EE (via the web form) where my new phone’s plan is. I received an email confirming my pac code delivery but it has been 4 working days and I haven’t heard anything about it. Can you help please?

 

John

0 Helpful
2 REPLIES 2
JohnHeaton
Explorer

‎14-05-2020 09:19 AM

Called 150, answered within 2 mins(!), they said the webform PAC hadn't shown up on their system. Gave them the PAC and number will transfer tomorrow.

0 Helpful
Katie_B
EE Community Support Team
In response to JohnHeaton

‎14-05-2020 11:47 AM

That's great to hear @JohnHeaton, thanks for letting us know. 

 

Have a great day, 

 

Katie 🙂

0 Helpful