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Online upgrade

Alan421
Visitor

‎13-05-2020 05:39 PM

I upgraded my sons sim only contract on the 29th of April. I got the confirmation email saying you guys had the order but nothing since then. It was only a sim up grade so no new device or anything why is it taking so long. I get that things a difficult just now but it should only be a system update of the contract and tariff.

0 Helpful
3 REPLIES 3
David
Brilliant Contributor
Brilliant Contributor

‎14-05-2020 12:02 AM

Hi @Alan421 

 

Welcome to the EE Community,

 

If you call 150 and select the option to upgrade a advisor will be able to complete your upgrade for you.

 

Thanks,

 

David.

0 Helpful
Leanne_T
EE Community Support Team
In response to David

‎14-05-2020 08:22 AM - edited ‎14-05-2020 10:16 AM

Morning @Alan421

 

Thanks for coming to the community.

 

This could be set to change on your next billing date for your son's number, have you had a bill since you upgraded the SIM plan?

 

You can check this within your My EE app or online account.

 

What plan did you select?

 

Thanks 🙂

 

Leanne.

0 Helpful
Rooty-toot
Investigator
Investigator
In response to David

‎14-05-2020 12:05 PM

But you'll have to wait an hour to get through...

0 Helpful