The EE Community

Roaming pass

I am going away to Greece for a week soon and was wondering how the roaming pass costs work out. It says it’s £17 for 7 days but also says it’s £2.59 per day. So which is it?also as I’m travelling on a Monday and coming back on a Monday night. When s...

Petition to allow landline voicemail to be turned off completely

I like many as I  have seen on here want to be able to turn off my landline voicemail, and was very frustrated when I found that this was not possible. It’s also makes it extremely difficult for people with mobility issues to answer the phone before ...

Game Pass Ultimate

Good morning I have received an item which came with Xbox Game Pass Ultimate, but I have no way to activate it, if I go to ee/xbox there is nothing to activate. Should I have received an activation code?Ross

invoice marked unpaid that has been paid

Hello, I received a letter by post stating that my mobile phone service is going to be suspended because I owe £150 on account number ***********. I pay the mobile phone bill by direct debit.  I have checked against the invoices on the last three mon...

Network is to down for 2 days to carry our maintenance - will I get money back?

No order confirmation

Afternoon, I ordered a phone today 25/06/25 on contract. The £50 upfront cost has been taken from my bank but have not received an email confirmation of the order (checked junk and all inboxes). I have no idea if the order has gone through or if I ha...

NOT in Isle of Man

I am currently on holiday in Anglesey and I received a message from EE yesterday welcoming me to the Isle of Man and explaining roaming charges. 2hrs later I was welcomed back to the UK by another message from EE. Worried about charges and since thes...