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Samsung s20

JeanDB51
Explorer

‎29-10-2021 12:26 PM

I have stopped receiving text messages from individuals (friends /family). This started 3 days ago. I have received texts from NHS, Tesco, Bank etc but nothing else. I have cleared message cache and data, removed and replaced SIM card and restarted phone allot no avail.

Any help please.

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎29-10-2021 01:28 PM

Hello @JeanDB51. 

 

Welcome to the EE Community. 

 

Are you able to call these numbers?

 

Does it happen within one area or multiple areas?

 

Speak soon, 

 

Katie 🙂

JeanDB51
Explorer
In response to Katie_B

‎29-10-2021 03:06 PM

Hi Katie,

 

Yes I can call these numbers and I can send them text messages (which they receive) but I am not receiving any replies or new texts.

It happens in multiple locations.

 

Jean.

0 Helpful
Katie_B
EE Community Support Team
In response to JeanDB51

‎29-10-2021 03:14 PM

Thanks for getting back to me @JeanDB51. 

 

Have you checked your blocked numbers in your message settings?

 

There is an option here to block messages. 

 

Katie 🙂