Samsung s20 ultra order

[Mike197928]

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

[Ajmax]

I totally agree that ee are appauling when it comes to communication. I ordered the s20 ultra in store and was told phone would be available to collect yesterday. I attemted to ring store number that ee customer services provided me with to confirm it was there but no answer after many attempts. I then travelled 40miles to store to be told that it was not there and they did not have my number to contact me and let me know. A conversation with the manager then proved that they did have my number so I was lied to. All I want to know is am I ever going to get the phone and if so when?

[Bmth3md]

I couldn't agree more. Always feels like they wont answer as they just want to get as many as poss ordering from EESent from my Samsung Galaxy smartphone.

[Kirigaya_Kazuto]

I was supposed to get my phone on March 10th direct from Samsung, but they were 1 day late. I can feel your pain, least they should give you a £50 voucher for the inconvienience

[biomunkey32]

So did you get yours today then?

[Bmth3md]

I haven't no. Still waiting for any info. Just get lip service generic answers Sent from my Samsung Galaxy smartphone.

[biomunkey32]

I've just been reading on another thread that a number of people have received their S20 Ultra's.

I'm going to have some fun with customer service tomorrow seeing as they told me mine had been dispatched and then recalled.

God help the advisor who picks up my call tomorrow

[Kirigaya_Kazuto]

Yes, I got mine today - directly from Samsung

[Kirigaya_Kazuto]

God help the advisor who picks up my call tomorrow

I know it is frustrating, but please don't scream at the advisor. I work technical support for a bank and we are not here to be screamed at. please keep that in mind, it is not the advisors fault this has happened and they can only do so much

[Bmth3md]

I would agree, but I also know how you feel I'm just cheesed off with no comms at all Sent from my Samsung Galaxy smartphone.

[biomunkey32]

I dont scream at anyone.

If I, or my team, were caught blatantly lying to a customer then I would expect to have my customers to rip me a new one. I would've been completely happy if I was told that there wasnt enough to go around and people who ordered before me were given priority but it's evident that people ordering much later have received their orders.

It's appalling customer service from every angle on behalf of EE.