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Samsung s20 ultra order

Mike197928
Explorer

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

 

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

2,739 REPLIES 2,739
bluemoon2
Established Contributor
Established Contributor

What colours did you all order?

I recieved a dpd msg few minutes ago for delivery on the 27th.

I ordered on 8th 128gb black

i have nothing yet and ordered on the 9th..... typically aswell my office goes into full lockdown from tomorrow so i am going to have to hope DPD will allow me to redirect the parcel!

Ordered a 128 black in-store on the 28th Feb. Haven't a clue when it's going to turn up. 

I have ordered online on 6th of march the s20 ultra 128gb black but haven't receive yet any notification from dpd. 😞

Graeme2812
Established Contributor
Established Contributor

So it's beginning to sound like pre-orders progressing on a 'first come, first served/dispatched' basis were nonsense unless there are a whole load of DPD dispatch notifications pending. 

Hi, if you ordered to the store will it state that on your order? Mine states that I've ordered to my address but I dont think this is correct (although I hope it is my address now that the stores are closed). Just the original link that auto updates every week.

 

Can anyone that ordered to the store confirm that it DOES NOT display ordered to your address?

 

And just FYI 128 Black ordered on 8th March.

 

And just to add, no notifications from DPD.

bluemoon2
Established Contributor
Established Contributor

I think it is likely that they are still forfilling orders but just for black ones at the moment. It may be that someone ordered after you but in the black version so they may get it before you.  

Lynztay
Established Contributor
Established Contributor

I have now put in an official complaint. I will keep you updated. Definitely too late to get a message now. I was hoping we were all going to be the last ones loaded on to the van or something but highly unlikely now.