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20-05-2020 11:23 PM
I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.
i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order
10-03-2020 12:20 PM
10-03-2020 12:34 PM
I wouldn’t bother with the Order tracking from EE. My device is an hour away and is showing as ‘Awaiting Confirmation” and ‘Dispatch expected in next 24 hours’
Speak with DPD and see what they can do
10-03-2020 12:37 PM
Phone is in my grubby hands now 😁
10-03-2020 12:38 PM
It has appeared in the DPD app and will arrive between 3 and 4. I have a very happy Mr who will be comming home his new phone. Quite a relief the support staff I spoke to though cick to call was lovely but she said that it was not even showing as dispatched in her end so I am relieved 😁
10-03-2020 12:39 PM
That’s great news Kate131!
DPD were great on the phone with me too
10-03-2020 12:52 PM
@Kdonna When did you order yours?
10-03-2020 01:00 PM
Arrived arbout 11.45
10-03-2020 01:01 PM
When did you pre order?
10-03-2020 01:03 PM
Mine will be delivered in the next half hour got msj from dpd but no news from EE just changed tracking from being delivered on the 10th to awaiting confirmation.Ordered mine on the 13.02 in the morning
10-03-2020 01:09 PM
Mines just been delivered after I was told by ee it wouldn't be here till tomorrow. Bit of a farce, no delivery info from dpd until I rang them. Good luck to you out there that are still waiting.