I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.
i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order
The 13th is the official release date, but subject to demand/stock may be longer. Those who pre ordered (subject to stock) would have received their handsets yesterday.
Thanks,
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Yeah, coronavirus should not be an issue. Most of Samsungs phones are made in Vietnam not China.
Exactly in the same boat, had all the usual emails and messages saying 10th March and the expected delivery date has changed from 10th March to awaiting confirmation.
EE do this every year! Service is truly terrible. Communication is non existent with its customers.
If they lied to me yet again then at 8am I'm canceling my contract USA had theres delivered on the 6th and I'm not now waiting till the 31st what's the point in a preorder if you dont get it on day 1
