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Samsung s20 sim 1 not allowed

MihaiGrecu
Investigator
Investigator

‎12-09-2020 08:41 PM

Hi, I just upgraded my contract and received a new Samsung s20. The problem is that even tho I have activated the new sim I received with the phone ,I am still receiving a sim 1 not allowed error ,and have an "emergency calls only" , message showing . Any ideas?

 

0 Helpful
10 REPLIES 10
Christopher_G
EE Community Support Team

‎13-09-2020 10:18 AM

Hi @MihaiGrecu

 

Welcome to the community.

 

Could you restart your phone this morning and let us know if it's working now?


Chris

0 Helpful
MihaiGrecu
Investigator
Investigator
In response to Christopher_G

‎13-09-2020 11:07 AM - edited ‎13-09-2020 11:10 AM

Hi.

 

Unfortunately, the same message is showing. I have tried the same sim in my old EE phone, and it works just fine , so it has something to do with the new phone.

0 Helpful
Christopher_G
EE Community Support Team
In response to MihaiGrecu

‎13-09-2020 02:11 PM

Did you upgrade directly with EE, @MihaiGrecu?

 

Could you try backing up your information and restoring your phone to factory settings?

 

I know it's a new phone, but if there's a software problem, this could fix it.

 

Let us know what happens.


Chris

0 Helpful
MihaiGrecu
Investigator
Investigator
In response to Christopher_G

‎13-09-2020 08:28 PM

Hi. 

 

I have upgraded directly thru the "myee" app. I have reset the phone to the factory settings, still no good, the same messages are showing. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to MihaiGrecu

‎14-09-2020 11:15 AM

Hi @MihaiGrecu,

 

Please get in touch with Customer Care so our Tech Gurus can run through some diagnostics with you.

 

They'll be happy to help. 🙂

 

James

0 Helpful
sampiplica
Investigator
Investigator
In response to Christopher_G

‎06-03-2021 08:16 PM

Did this issue get solved?  I've just got a S20 and my ee sim card does not work in sim1 but it does work in sim2.
I need it to work in sim1 to use an SD card in sim2.

My EE sim works in both my old phone and wife's phone.

I've check the IMEI numbers and both say Carrier: OPEN so presume it's not locked to another network

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to sampiplica

‎07-03-2021 08:23 AM

Hi @sampiplica,

 

Welcome to the EE Community. 🙂

 

Where did you purchase your phone?

 

Thanks

 

James

0 Helpful
liggerz87
Established Contributor
Established Contributor
In response to sampiplica

‎07-03-2021 08:54 AM

Call ee up and ask them to unblock the phone they had blocked my note 10+ when I had it

0 Helpful
sampiplica
Investigator
Investigator
In response to James_B

‎07-03-2021 09:44 AM

Amazon. It's a refurbished model. Advertised as unlocked.  It's under amazons guarantee and I've sent a message to the seller. 

Can a phone still be locked even when the "carrier" says "open"?

Is there a way to check which network it was in before hand? 

 

Troubleshooting this, its either a network issue or a motherboard issue, as none of the software updates, restarting or resetting, seem to work. And the sim works instantly when put in sim2. Don't even need to restart. It just works. 

 

Are there any other issues I'm not thinking of?

0 Helpful