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Samsung galaxy watch active 2 LTE

Kelsbels
Investigator
Investigator

‎11-06-2020 04:58 PM

hi

 

I purchased the samsung active watch 2 LTE  and it is unable to connect to 4g? 

 

Can someone please advise how to get this resolved ?

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎11-06-2020 06:07 PM

@Kelsbels   Have you setup the contract for the device via the wear app ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Kelsbels
Investigator
Investigator
In response to Chris_B

‎11-06-2020 06:13 PM

Yes I have and it says cant connect to ee and to make sure I have the correct sim in my phone 

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Chris_B
EE Community Star
EE Community Star
In response to Kelsbels

‎11-06-2020 06:19 PM - edited ‎11-06-2020 06:19 PM

@Kelsbels   So you paired the watch to your contract Samsung phone and you are now having issues setting up the contract for the watch on the watch?  Is that correct?  And just to ask where did you get the watch from ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Kelsbels
Investigator
Investigator
In response to Chris_B

‎11-06-2020 06:21 PM

Yes that's correct it will only work over bluetooth not 4g 

0 Helpful
Christopher_G
EE Community Support Team
In response to Kelsbels

‎12-06-2020 08:54 AM

Hi @Kelsbels

 

Welcome to the community.

 

Are you within a good 4G area? You can check on our coverage map.


Chris

0 Helpful