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Samsung galaxy ultra s21

Polaris19
Investigator
Investigator

‎03-02-2021 11:32 PM

My phone keeps overheating and freezing. Is anyone else having this issue? My old phone was a p30 pro and it never froze or overheated if I was doing multiple things. Considering spec wise, having a 16gb ram and 512 GB of storage I didn't think so early in the game the phone would crumble. I haven't even started gaming on it, merely talking on WhatsApp whilst watching YouTube which I did even with the basic of phones with no issues.

Is this something repairable or just a norm for Samsung?

7 REPLIES 7
James_B
EE Community Manager
EE Community Manager

‎04-02-2021 09:19 AM

Hi @Polaris19,

 

Do you see any error messages before your phone freezes? How long does it freeze for?

 

Is the phone just getting warm to the touch or too hot to touch?

 

Thanks

 

James

0 Helpful
Polaris19
Investigator
Investigator
In response to James_B

‎04-02-2021 09:41 AM

It's too hot to touch and so shuts down all applications. After that I put
the phone down. When I came back to it that's when the freeze occurred

The freezing went on until I restarted the phone so indefinite.

No error messages came when it froze it just wouldn't let me click on
anything

Kind regards

Shanayde
0 Helpful
BrendonH
Community Hero
Community Hero
In response to Polaris19

‎04-02-2021 09:45 AM

Call EE to get it looked at. Being so early on in the game they may just replace it.

 

This is not the norm for Samsung phones


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Polaris19

‎04-02-2021 09:46 AM

Hi @Polaris19,

 

Please get in touch with Customer Care so our Tech Gurus can look into this issue for you.

 

They'll be happy to help.

 

James

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to James_B

‎04-02-2021 12:25 PM

Hi @Polaris19 

 

Have you run the battery and device care app? You might have a currupt app if you transferred over apps from your last device. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Klang
Visitor

‎11-02-2021 09:22 PM

Hi 

Having similar issues to yourself. 

Phone overheats while doing minimal task.

Gets to the stage it to hot to continue and have to leave it for 10 minutes to cool down. 

Battery also draining very quickly. 

Had s10+ previously and battery life was better on this after 18 months.

Reading alot online of similar issues with other people. 

 

 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Klang

‎12-02-2021 08:30 AM

Morning @Klang

 

Thanks for posting on the community. 

 

If the device is overheating please get in touch with our Tech Gurus on 150 from an EE phone or 0800 079 8586 from any other phone and they will help you get this looked into. 

 

Thanks. 

 

Leanne. 

0 Helpful