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Anytime Upgrade

JohnnyC
Valued Contributor
Valued Contributor

‎11-02-2021 02:23 PM

Hi

I upgraded my phone using Anytime Upgrade, received my envelope to send my Old Phone back to EE and sent my Old Phone back in the envelope with EEs sticker on for Special Delivery. I forgot to put my name and number in the envelope and just sent the phone in the envelope. I know they have received it through the tracking on Special Delivery but I haven't received a text confirming they have it. My thinking was they would scan the barcode on the Sticker for the envelope and my details would pop up. How long once they receive the phone will they assess it?

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎11-02-2021 04:26 PM

Hello @JohnnyC. 

 

When was your phone received back?

 

You should receive notification once the phone has been checked. 

 

Katie 🙂

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JohnnyC
Valued Contributor
Valued Contributor
In response to Katie_B

‎11-02-2021 07:05 PM

It says it was signed for yesterday just haven’t had a text/message from we saying they have got it.

Sent from my iPhone
0 Helpful
Christopher_G
EE Community Support Team
In response to JohnnyC

‎12-02-2021 08:22 AM

Thanks @JohnnyC

 

It's usually scanned in within a couple of days of receipt. Hopefully they're in touch soon. 🙂

 

Chris

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