I have pre ordered the fold z and had conflicting information from EE, such as the 18,21 September and we have no date so no one should be giving out a date is what I have been told.
Do we have a confirmed ee release date as to when I will get my product
not that its likely to help.. but at least you got that far.. still haven't got my order confirmation.. told on the phone it will be confirmed at some point. Ordered 2-3weeks ago.
I think all of our order tracking just says order confirmed, I know thats all mine says. I was wondering maybe if the stock will go straight to dpd so we would only get a text tomorrow morning saying the 1 hour slot? I'm not sure but its a possibility as both advisers I spoke to yesterday and today said text in the morning of delivery. I could be wrong though. Very frustrating having us all hanging on like this.
As my title suggests there is no dispatch till tomorrow. Just spent 20 minutes on live chat getting it cleared up. Take the transcript of my chat below with a pinch of salt as we know how deceiving they have been so far. He did however go off to double-check what he had told me though so I feel like this is as clear as it gets.
Ive made some in bold to make the important bit stand out. Its a sad day for us.
Daniel: So I was told that its meant to be arriving tomorrow and that I would be getting my dpd notification today but I haven't got it. Even my tracking link hasn't moved to dispatch within 24 hours
Natasha: I can completely understand that and I can see that you have placed an Samsung Z Fold2 Mystic Black which is still in Open Sales Order which means that your order has reached the warehouse, but their device is yet to be picked.
Natasha: The order is in progress, we are currently working to allocate the device and once we have done this and the device is ready to ship we will update them via SMS with their delivery details.
Daniel: So does that means its not coming tomorrow?
Daniel: Because I've been told multiple times it is coming tomorrow
Natasha: It will be launching tomorrow so when it is out for delivery you will get it on first come first serve basis.
Daniel: So that's a no to it being delivered tomorrow?
Daniel: I'm just looking for a straight answer
Natasha: Daniel, to be honest, I do not want to give you any false hope so I do not want to give you false information regarding your delivery.
This goes on for ages not giving me a yes or no. Eventually got transferred to the manager.
Daniel: Hey Mayank, I'm just trying to get a yes or no answer to if any fold 2 devices are being sent out tonight for delivery tomorrow
Daniel: There is a bunch of people including me in the EE community forums struggling to get clarification on this
Daniel: We know its a first come first serve basis but we just want a clear rock solid answer to if any at all are being sent tonight
Mayank: I would like to inform you that the launch date is tomorrow and it wont be dispatched tonight
Daniel: Many of us have been told it is and it isn't arriving tomorrow so you can imagine everyone's frustration
Daniel: Thank you for clearing that
Mayank: Where was this told to you?
Daniel: Multiple Ee support agents
Daniel: I'm not the only one
Daniel: We have a big post going in the EE forums
Daniel: I was even told mine should of arrived today by one agent
Daniel: I'll update everyone and let them know that you have they are not going 0ut tonight though. Thank you for clearing that up
Mayank: Let me get this checked and ensure no miscommunication is provided
Daniel: Thank you, I'll wait for you to confirm before I post anything to the others
Mayank: We will start delivering order from tomorrow
Mayank: Once this is dispatched you will be notified via DPD
Daniel: Sorry, delivering or dispatching tomorrow?
Daniel: To different things, as delivering tomorrow would assume dispatch tonight
Daniel: Just want to make sure I tell them correctly
Mayank: We will start delivery from tomorrow and it will be dispatched then a customer gets a text saying that your order is on its way
Won't get delivery tomorrow. It would have had to be dispatched today which means the EE system would have to have updated and DPD would have got a notification to deliver tomorrow...which we would have got a notification saying DPD were planning to deliver. Then the 1 hour slot text tomorrow. Oh well...poor show from EE.
