cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Samsung galaxy fold z release

Halfman
Established Contributor
Established Contributor

I have pre ordered the fold z and had conflicting information from EE, such as the 18,21 September and we have no date so no one should be giving out a date is what I have been told.

 

Do we have a confirmed ee release date as to when I will get my product

 

Thanks

719 REPLIES 719
mikeyhmikey12
Established Contributor
Established Contributor
Fingers crossed for you dude

I haven't had luck with the web guys telling the truth to be honest but I
hope they are now dude
EPresley68
Established Contributor
Established Contributor

Hi Everyone,

 

Just spoken to Billing, as they are more helpful than speaking directly to upgrades/sales.

 

The advisor checked with Upgrades  and the advisor in upgrades confirmed they do have stock, and that I will definitely receive my phone on Monday, as its on next day.

 

I asked the advisor 3 times to clarify and it was  confirmed everytime that upgrades say they do have stock.

 

I did try and get the advisor to clarify if it was both colours ( I ordered Mystic Bronze), however the advisor only confirmed they had been told they do have stock.

 

I will now wait and see if I receive the txt from DPD, and more importantly the phone 🤔

ziggymon
Established Contributor
Established Contributor

@pazman2000 

 

"Customers who pre-ordered the Galaxy Z Fold 2 in international territories won’t have to worry about delays, though. Samsung has confirmed that other launches will go ahead as originally planned."

 

 

 

blueblue
Established Contributor
Established Contributor
If you read my post further up, you'll see Samsung have confirmed delays in
the UK. It's not limited to South Korea.

See here:
https://www.techradar.com/news/confirmed-some-samsung-galaxy-z-fold-2-pre-orders-have-been-delayed

Hey guys I just got a DPD text scheduling delivery for Monday 

 

I feel upset at the lack of communication, but at the same time I pre-ordered this as an early upgrade and the website quoted a fee of £300. However, when my order and contract details was confirmed all I had to pay was the upfront cost- I think they completely waived my early upgrade fee as there's no trace if it anywhere.

 

So I have mixed feelingsor EE right now personally!

mikeyhmikey12
Established Contributor
Established Contributor
When did you order mate?

when I spoke to them on launch day to order my upgrade they tried to charge me £300 fee too and took 45 mins of arguing on the phone and sending a screen shot to show it says it should only be £100 through online upgrade... eventually they agreed and "only" charged £100 on top of the up front fee...

 

I will be phoning to complain again as pre-ordering on the day it went live on EE "should" have guaranteed I was one of the first to get it as I was with the original fold - that and no communication and the fact that all Samsung direct orders have now been given a £50 voucher and ear buds as compensation for the delays gives plenty for EE to answer to.

Ordered mystic bronze on the 7th 

Chris1d
Valued Contributor
Valued Contributor

Ordered online on the 8th, heard nothing. No DPD text or anything. Ordered mystic bronze.