Samsung Galaxy S21 Ultra

[Morris20]

Hi, I early upgraded to the S21 On Friday but it still says Awaiting Confirmation on the tracker. How long does it usually take to get to me? Same thing with the Galaxy watch too.

[Katie_B]

Hello @Morris20. 

Thanks for upgrading with us. 

Did you receive a confirmation email?

What colour did you go for?

Katie 🙂

[Morris20]

Hi, yes i got a confirmation order and when i track it online it says ‘Awaiting Confirmation’ but it’s said that for 4 days now. On the S21 page where you buy it it says usually dispatched within a day.

[Katie_B]

Hi @Morris20. 

What colour and memory size did you order?

Katie 🙂

[Morris20]

Hi, it was Phantom Black and 256GB.

[Katie_B]

Hello @Morris20. 

Thanks for confirming.

I have checked and can see this device is out of stock. 

The device is available to order and to expect dispatch within 7 days. 

Katie 🙂

[Morris20]

Yes i’ve just realised my mistake sorry 😂. Would it be possible to downgrade to the 128GB version instead? As that’s showing as in stock.

[Jon_K]

Hi @Morris20.

If you'd like to make any changes to your order, you'll need to contact our Customer Care team.

They will have access to your account to make any potential changes.

Jon