Samsung A217 has died. Fully charged battery.

[mailbags]

My samsung A217 died last night. There's a dull light when on/off button is depressed but nothing else. Can't get a call back from EE until next week. Any suggestions?

[Leanne_T]

Hi @mailbags

Thanks for coming to the community.

If you charge the phone, do you have any lights showing?

Was the phone fully charged when this happened?

Thanks 🙂

Leanne.

[mailbags]

Thanks Leanne. It was fully charged. Rang Samsung and they advised holding on/off button and down sound together for 10 seconds. Had to do it twice but it worked. I will still discuss with EE when they phone me as this is new phone. 

[Leanne_T]

Hi @mailbags

Thanks for coming back to me.

If this happens again you can book a repair through the troubleshooter tool.

If you need any further help, please let me know 🙂

Leanne.