Samsung A217 has died. Fully charged battery.

mailbags
Explorer

‎08-01-2021 10:08 AM

My samsung A217 died last night. There's a dull light when on/off button is depressed but nothing else. Can't get a call back from EE until next week. Any suggestions?

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎08-01-2021 11:46 AM

Hi @mailbags

 

Thanks for coming to the community.

 

If you charge the phone, do you have any lights showing?

 

Was the phone fully charged when this happened?

 

Thanks 🙂

 

Leanne.

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mailbags
Explorer
In response to Leanne_T

‎08-01-2021 12:46 PM

Thanks Leanne. It was fully charged. Rang Samsung and they advised holding on/off button and down sound together for 10 seconds. Had to do it twice but it worked. I will still discuss with EE when they phone me as this is new phone. 

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Leanne_T
EE Community Support Team
In response to mailbags

‎08-01-2021 12:50 PM

Hi @mailbags

 

Thanks for coming back to me.

 

If this happens again you can book a repair through the troubleshooter tool.

 

If you need any further help, please let me know 🙂

 

Leanne.

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