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SIM unlock has not unlocked at all

bondkirsty
Visitor

‎03-10-2021 07:34 PM

Hi, I've been trying to get EE to unlock my phone. I've received message from them saying the unlock request is completed, but it isn't - when I insert new SIM it says it is not supported and when reinsert old EE SIM and check in setting it says under Network Provide Lock that the SIM is locked. Is this normal? How can I sort it out?

0 Helpful
2 REPLIES 2
Kirigaya_Kazuto
Star Contributor
Star Contributor

‎03-10-2021 07:47 PM

That SIM lock could be relating to a SIM PIN number, do you have to enter a PIN to unlock your SIM when you boot up your phone?

0 Helpful
Christopher_G
EE Community Support Team

‎04-10-2021 08:29 AM

Hi @bondkirsty

 

Welcome to the community.

 

Which phone do you have?


Chris

0 Helpful