SIM suddenly stopped working

[Jenc]

Today my SIM card stopped working powering off and back on doesn't fix it, will i need a new SIM?

[Northerner]

Hi @Jenc 

Do you receive any error messages? 

Are you on EE PAYG or pay monthly contract?

Did you purchase your device from EE? 

Thanks

[Jenc]

Hi i did get a message flag up. Im on sim only pay monthly contract and my phone was purchased privately 

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[Northerner]

Hi @Jenc 

What phone do you have, where did you buy it and how long have you owned it? 

Can you try the SIM in another device.

Thanks

[Jenc]

Hi @Northerner 

I have just tried the SIM in my husbands phone and it's saying the same in his (no sim card) so i presume its the SIM......when I put his own sim back in it was fine

I've had my phone about 2 years a Samsung S7

[Northerner]

Hi @Jenc 

You can order another SIM inline via EE guide here.:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-a...

It's very unusual that a pay monthly SIM just dies. 

Thanks

[Jenc]

Hi @Northerner 

I have just ordered a new SIM fingers crossed it works.

Thanks for your help