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SIM only

AKYngo3
Explorer

‎12-04-2020 11:35 AM

Hi, I’ve got a SIM only contract but my phone broke and I wanted to buy a new one and having already a SIM only contract will I pay both contracts monthly or can I cancel the sim only? 😕

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎12-04-2020 12:48 PM

@AKYngo3   Depending how long you’ve been on that contract and how long your been a EE customer for you might be able to upgrade now to a full contract.  You’ll need to speak with customer services about this.   

customer services are extremely busy because of the current situation so you’ll need to be patient when calling. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Northerner
EE Community Star
EE Community Star

‎12-04-2020 12:51 PM

Hi @AKYngo3 

 

You should be able to just upgrade your SIM only account to a phone contract, that would be your best option.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
AKYngo3
Explorer

‎12-04-2020 01:06 PM

All sorted, thanks for your help guys. Stay safe x

Leanne_T
EE Community Support Team
In response to AKYngo3

‎13-04-2020 08:55 AM

Morning @AKYngo3

 

Thanks for coming back and letting us know you got this sorted 🙂

 

Come back to the community anytime.

 

Leanne.

0 Helpful