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SIM only upgrade - monthly cost higher than agreed.

sweenie-K
Visitor

‎21-04-2020 02:30 PM

Good afternoon,

 

On Friday , I upgraded my plan to the SIM only 12mth 1000 GB £23 (inc VAT) - this was clearly stated in the shopping basket and double checked for hidden costs before agreeing to the plan. This was a time limited offer and is now no longer available.

 

I have just checked my account online and it states that the plan is the SIM only £23, which is correct, but the price is  £25.55 (ex VAT), which was not the price I agreed to. 

 

I would be grateful for any advice please

 

 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎21-04-2020 06:26 PM

Hi @sweenie-K 

 

There is no account access on these forums. You will need to speak to EE CS on 150 about this issue.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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