to upgrade or not to upgrade

[looky]

Hi,

My contract (4 phone numbers as we're a family) ends by end of this months after 2 years. I'm absolutely satisfied with the service and also with my packages. Also, I still have free roaming within the EU.

What if, I don't want to upgrade? Am I going to switch to a monthly rolling contract automatically with the same amount and keep the free roaming?

If I upgrade, the cheapest, with the same package, will be at least £12 more than the current one and lose my free roaming.

Any advice?

thanks

[Katie_B · Accepted solution]

Hello @looky.

Thanks for coming to the community. 

If you are happy with your plan and do not choose to upgrade your account will continue but will be out of contract.

Katie.

[Chris_B]

@looky  You should receive a 10% discount after 3 months past your minimum term date also, 

[bristolian]

Hi @looky 

Mobile contracts in the UK are not fixed-term contracts that need any action from yourself at any point,

All that happens at the end of your minimum term is that you are free to upgrade, change to a SIM-only, or give disconnection notice - if you want to.

If you want to simply continue as you are, you are quite free to do so.

[looky]

Thanks Katie,

Just for confirmation. EE will not force me to upgrade in any way? With my current package I'll still be able to use free roaming within the EU?

[looky]

Thanks Chris,

What do you mean I can get 10% discount after 3 months after past my minimum term?

[Leanne_T]

Hi @looky

Thanks for coming back to us. 

You can find information about roaming in our EU Roaming After Brexit, Help page. 

If you would like details on the 10% discount, please see our End of contract notification and out of contract discount, Help page. 

Thanks 🙂

Leanne.

[looky]

Thanks Leanne,

I'll then stay as it is with my package as there is no better option for me.

About the 10% out of contract discount is not for me as I'm a SIM only customer. Am I right?

[Leanne_T]

Hi @looky

You would need to be a mobile customer with a handset as part of your plan who has been out of contract for three months or more. 

Thanks 🙂

Leanne.